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Phone Support

Prompt, professional help is just a phone call away

Customer Assistance Center Phone Numbers

  • Worldwide (Main Number):  1-408-428-7907
  • USA toll-free:  1-888-367-7966 (1-888-FOR-SYMM)
  • USA, Canada, Latin America including Caribbean, Pacific Rim including Asia, Australia  and New Zealand:  1-408-428-7907
  • Europe, Middle East & Africa:  49 700 3288 6435 or 49 8102 896 1535

Telephone Technical Support Availability
24 x 7 Technical Support
Technical Support personnel are available by phone 24 hours a day, 7 days a week through the Main Customer Assistance Center number: 1-408-428-7907
When calling the worldwide, or USA-based number, select Option 1 at the first prompt.  Communications customers should then select Option 1; Government customers should then select Option 2. How do I know which division to call about my product?

Europe, Middle East and Africa Technical Support
Technical Support personnel are available by phone 8 a.m. to 5 p.m. Central European Time, weekdays, at the Europe, Middle East and Africa number: 49 700 3288 6435 or 49 8102 896 1535

Technical Support Contracts
Customers from the Americas, Asia, and Pacific Rim who have purchased Technical Support Contracts may e-mail support requests to: support@symmetricom.com.
Customers from Europe, Middle East, and Africa who have purchased Technical Support Contracts may e-mail support requests to: emeasupport@symmetricom.com.

Customer Service
For quotations, order placement, order scheduling or status, to schedule services or to reach your account manager or customer service representative call one of the above Customer Assistance Center numbers.   When calling the worldwide, or USA-based number, select Option 2 at the first prompt.  Communications customers should then select Option 1; Government customers should then select Option 2.   How do I know which division to call about my product?

Customer Service personnel are available by phone 7 a.m. to  5 p.m. Pacific Time (USA) weekdays through the Main Customer Assistance Center number above and 8 a.m. to 5 p.m. Central European Time, weekdays, at the Europe, Middle East and Africa number.

Repair Status
If you experience problems with your Symmetricom equipment, please contact Technical Support first to troubleshoot the issue and be certain a repair is necessary.
For status on repairs, repair pricing, expected turnaround time or other information about your repair, call our Customer Assistance Center:

  • Worldwide (Main Number):  1-408-428-7907
  • USA toll-free:  1-888-367-7966 (1-888-FOR-SYMM)
  • USA, Canada, Latin America including Caribbean, Pacific Rim including Asia, Australia  and New Zealand:  1-408-428-7907
  • Europe, Middle East & Africa:  49 700 3288 6435 or 49 8102 896 1535

Repair Administration Availability
Repair Administration personnel are available by phone weekdays, 8 a.m. to 5 p.m. (Pacific Time) through the Main Customer Assistance Center number: 1-408-428-7907

Europe, Middle East and Africa Repair Availability
Administration personnel are available by phone 8 a.m. to 5 p.m. Central European Time, weekdays, at the Europe, Middle East and Africa number: 49 700 3288 6435 or 49 8102 896 1535

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