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Home | Privacy Policy

Privacy Policy

This Privacy Policy outlines our information gathering and usage practices for www1.symmetricom.com and other web-sites hosted by Symmetricom. Its purpose is to notify you of what personally identifiable information of yours ("User Information") is collected; how the information is used; with whom the information may be shared; what choices are available to you regarding collection, use and distribution of the information; what kind of security procedures are in place to protect the loss, misuse or alteration of information under the company's control; and how you can correct any inaccuracies in the information.

Symmetricom does not rent, sell or lease User Information we have collected through our web site. However, we may share User Information, collected through our web site, with other third parties after giving you the opportunity to opt out prior to any information being exchanged. Local country laws are applied where they differ from this policy.

We are firmly committed to guarding the confidence you have placed in our company and to use, responsibly and professionally, any information you volunteer. We strive to collect only that information that we think is necessary for our legitimate business interests, such as to better understand you (our customer), to provide better service, to improve marketing of our products, to educate customers and to ensure that our proprietary information is protected. We are committed to using the information collected only for these purposes and those outlined below. Our web site visitors from Europe should note that Symmetricom has developed this policy with the intent of complying with the International Safe Harbor Privacy Principles between the United States and Europe. If you do not want to share personal data, please read below for information on how to opt out or change personal information Symmetricom collects from you.

Links to third party web sites, from this web site, are provided solely as a convenience for you. If you use these links, you will leave our site. We have not reviewed, nor do we monitor, these third party sites and we do not control, nor are we responsible for, any of these sites, their content or their privacy policy (if any). This policy discloses our information gathering and usage practices for www1.symmetricom.com.

In order to improve our problem resolution process through better product and case tracking, Symmetricom's tech support department has implemented online product registration and technical support service. We require contact information and product serial number to identify your product. This information is used to manage your case, notify you when necessary of issues related to your product and, together with your voluntary responses to our marketing survey, it is used to analyze our customer base in aggregate. Occasionally, we may send emails to give customers information we think you will find useful, such as information about new features, products or promotions. When we email you, we will always provide instructions explaining how to unsubscribe so you will not receive our emails in the future. You may also opt-out of receiving future Symmetricom and/or partner communications by submitting your request through our on-line Feedback form.

Sweepstakes, Contests & Promotions: Symmetricom occasionally sponsors sweepstakes, contests and promotions. We use contact data from our promotions to send users information we think you will find useful, such as information about new products or promotions. When we email you, we will always provide instructions explaining how to unsubscribe, so you will not receive our emails in the future.

Online Surveys: Our online surveys ask visitors for contact information (like email address). This may be used to contact you if additional follow-up is appropriate, but will not be used for future marketing purposes, unless explicitly stated.

Email Newsletters: Symmetricom distributes various product- or topic-specific newsletters. We require first name and last name, so that we may personalize your greeting, email address and in some cases your country, as not all offers are valid in all countries. Typically all other contact information is voluntary and may be used to send other information or offers via mail. We do not share your information with third parties, except as required to deliver our message.

Additionally you may use one of the following options to request removal of your information from our databases. Please include the exact contact information you'd like removed and some detail about the type of communication you received from us.

You can email our webmaster.

You can send mail to the following postal address:  

Symmetricom, Inc

Attn: Webmaster
2300 Orchard Parkway
San Jose, CA 95131
USA
 
In addition, certain email communications may provide a uniquely coded URL so customers can unsubscribe from individual lists.

Correcting or Updating your Personal Info: To change or modify or remove information previously provided, we recommend that you log in to your account under the support section of the Symmetricom website. You can select the communications that you wish to receive from us and/or our partners.

Please note that Symmetricom reserves the right to preserve certain information collected when its software is downloaded from our web site in order to protect Symmetricom's proprietary rights to the software.

Information We Automatically Collect: For each web visitor, we record date and time of visit, IP address and browser type to analyze how visitors use our site and to gather broad demographic information like country of origin and browser usage among our visitors. This information will not be matched against your personal information as supplied through all the means disclosed above. This information is analyzed and then purged on a regular basis.
 
In the event Symmetricom goes through a business transition, such as being acquired by another company, or selling a portion of its assets, users' personally identifiable information will, in most instances, be part of the assets transferred. Users will be notified via an appropriate vehicle which may include email and/or prominent notice on our web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection, then they will be given an opportunity to have personally identifiable information removed from our database in accordance with this Privacy Policy.

This site contains links to other sites. www1.symmetricom.com is not responsible for the privacy practices or the content of such Web sites.

We use cookies to provide registration and login to secured portions of our website. These cookies are temporary and are set to expire within a short period of time.

We use cookies to track session information and site usage patterns. We are also reviewing the use of monitoring software to prevent the illegal downloads of our proprietary software from embargoed nations as specified in the Export Compliance Requirements set by the United States Federal Government.

Updates to our Privacy Policy will be announced on our Web site.

Privacy and Children: Symmetricom and the Symmetricom web sites do not target children (defined as those persons under 13 years of age) as an audience or a market, and Symmetricom does not collect information about the age of its web site users. Symmetricom intends to comply with the Children's Online Privacy Protection Act of 1998. If we learn that we have inadvertently collected personal information from a child we will make all reasonable efforts to delete that data from our records.

Security: To protect the loss, misuse and alteration of the information under our control, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Symmetricom strives to protect the privacy of the information you provide, and in advertent disclosure of that information is extremely unlikely. In the event of such an inadvertent disclosure, Symmetricom will do everything commercially reasonable to limit and remedy the disclosure, but Symmetricom accepts no liability for any unintentional disclosure. In addition, in the unlikely event that any government or private individual seeks information, Symmetricom will not voluntarily provide the information, but will obey any court order requiring disclosure.

Contact Us: If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
 
Email our webmaster

Send mail to:  

Symmetricom, Inc
Attn: Webmaster
2300 Orchard Parkway
San Jose, CA 95131
USA

 
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